T16 · Skills course · about 4 hours
2026 curriculum edition · T16

Turn research into a useful summary

Compare competitors, suppliers, or a market using information you can trace to sources. This course is in development.

Original course title & technical overview

Research and Summary Briefs. Competitor snapshots, market summaries and vendor comparisons a decision-maker can act on: a sharp question, sources you can defend, a scoring table, a two-page brief with a recommendation, delivered in 48 hours.

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Illustration of a woman learning with a laptop at a kitchen table2026 EDITION ZERTIKO·CERTIFIED·ZERTIKO·CERTIFIED· T16 2026 EDITION

What you can offer

Compare competitors, suppliers, or a market using information you can trace to sources. This course is in development.

Detailed deliverables

A research brief on one decision: a competitor snapshot (5–8 competitors on 8–10 criteria), a market summary (size, trends, who buys, what is changing, with sources), or a vendor comparison (3–6 options scored against the client’s must-haves with a recommendation). Two pages plus an appendix sheet, every claim sourced.

Example service prices
$40 for a one-page summary on a narrow question, $90 for a competitor snapshot or vendor comparison with a scoring sheet, $200 for a market summary with interviews or a weekly research retainer for a founder.
Planning estimate, not a promise
Finding clients takes time. There is no guaranteed timeline or income.

Tools (free plans have limits): Perplexity (free, sourced answers) or Claude/ChatGPT with search, Google Sheets for the scoring matrix, Google Docs for the brief, Primary sources: company sites, pricing pages, filings, reviews (G2, Capterra, Google), government statistics, A citation style you keep consistent

You will make

  • A research question with the decision it serves, the criteria that matter and what is out of scope
  • A source plan and a source log with links, dates and reliability notes
  • A scoring matrix (competitors or vendors × criteria) with evidence per cell
  • A two-page brief: answer first, evidence, caveats, recommendation, next steps
  • An appendix sheet and a delivery note that states what was not confirmed

Inside this course

4 lessons · 4 AI instruction templates · 4 worked examples · 3 exam versions · final practice project

Lesson 1 is open as a free preview, ready-to-use AI instructions included. Sign up free to unlock the rest and try AI instructions in the practice area.

  1. 1
    What you will learn · 2 min
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  2. 2
    Set up your tools · 10 min
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  3. 3
    Research that helps starts from a decision: who decides what, by when, with which criteria. The 15-minute intake that turns “look into CRMs” into a question you can answer.
    Preview free
  4. 4
    Sources you can defend · 45 min
    A source hierarchy, how to use AI search without trusting it, the source log with dates and reliability notes, and the rule that every number is opened at its origin.
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  5. 5
    The scoring matrix · 40 min
    Options against criteria with a score, a note and a source in every cell, weighted totals, a sensitivity check, and the discipline that keeps scores honest.
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  6. 6
    Write the two-page brief and deliver · 35 min
    Answer first, evidence that earns it, caveats in their own section, a recommendation with next steps, numbered sources, and the delivery note. Plus the weekly research retainer.
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  7. 7
    Certification exam · 20 min
    10 questions · 80% to pass · three versions, a retake is never the same test.
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  8. 8
    Final project: A CRM vendor comparison for Bell Mechanical Services · 75 min
    A CRM vendor comparison for Bell Mechanical Services: graded on 5 criteria, pass at 15/20.
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  9. 9
    Check your work · 15 min
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  10. 10
    Feedback and certificate · 5 min
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  11. 11
    Publish your service · 20 min
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Final practice project: A CRM vendor comparison for Bell Mechanical Services

A practice assignment from Bell Mechanical Services (HVAC and plumbing contractor (42 technicians, 3 branches)). You will see the scoring guide (rubric) before you start.

What we checkWhat earns the full 4 points
Brief followedAnswers the Q1 CRM decision under Marcus’s constraints; includes Follow Up Boss, HubSpot, Pipedrive and at least one more; all deliverables present
Source rigorEvery number traces to an opened primary or strong source with a date; weak sources used only as leads; disagreements shown
Matrix honestyScales defined before scoring, blanks not faked, must-have failures handled, sensitivity reported
Brief craftAnswer in three lines, evidence in weight order, plain English, real caveats, actionable next steps
UsefulnessA manager could book the demos and run the trial from this brief without asking a question
Honest expectations. AI search will give you a confident, wrong market size in seconds. The service is the verification: every number traced to a primary source you opened, every claim dated, and a plain statement of what you could not confirm. A brief that says “unknown” in three places is worth more than one that is 100% confident and 20% invented.

Start this course free

Create a free account to track progress, try AI instructions in the practice area and earn the certification. You will land back here.

No card. Buyers and sellers use the same account.